Faq
Price
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What are your quotation terms?
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Can I get free samples?
Small standard samples are free of charge. The buyer only needs to bear the international courier fee. The sample fee for customized bulk samples will be fully refunded after the customer places a formal bulk order. -
How long is your quotation valid? Will steel prices fluctuate?
Steel raw material prices fluctuate daily. Our official quotation is valid for 7 days. For delayed orders, we will recheck and update the latest price before production to ensure customer interests. -
What is your MOQ (Minimum Order Quantity)?
Standard scaffolding, steel walkway boards and cable trays are suitable for full container loading (20GP/40HQ). For flat steel and conventional standard products, small trial orders are negotiable to support customers' market test.
Delivery
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What is your production lead time?
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Can I track the production progress?
Yes. We will take real-time photos and videos of key production, packaging and loading stages and send them to customers. Third-party factory inspection and pre-shipment inspection are fully supported. -
Do you accept rush orders?
Rush orders are acceptable based on factory production schedule. Customers only need to inform the required shipment time in advance during inquiry, and we will arrange priority production.
Customization
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Can you customize size, thickness and surface treatment?
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Can we print our own logo and brand mark on products?
Custom logo stamping, printing and brand marking are available for bulk orders. A small amount of tooling cost may be charged according to the customization situation. -
Will you provide formal production drawings for customized orders?
Yes. After receiving customer's technical requirements and sketches, our professional technical team will design formal production drawings. Mass production will only start after customer's confirmation and approval. -
Can you produce according to international standards and customer certification requirements?
We can produce in strict accordance with various international industry standards. Customers can provide required technical standards and certification specifications, and we will fully comply with the requirements for production and quality inspection.
After-sales
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What is your product warranty policy?
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How to handle defective goods after shipment?
If customers find defective products after arrival, please provide clear photos and videos within 7 working days. We will verify the problem quickly and provide solutions such as replacement, supplementary goods or partial compensation according to the actual situation. -
Can you provide official test reports and certificates?
Yes. We can provide complete Mill Test Certificate (MTC), galvanization thickness test report and other official qualification documents for each batch of goods to support customer's customs clearance and project inspection.
Shipping & Logistics
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Which ports do you ship from?
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Can you provide door-to-door shipping service?
We provide FOB, CFR, CIF port-to-port shipping services. We can also cooperate with customers' forwarders to complete shipment and provide one-stop logistics docking. -
How are the goods packed for sea transportation?
Scaffolding and flat bars are bundled with high-strength steel straps. Steel walkway boards and cable trays are packed with steel pallets and stretch film. The whole package is firm, waterproof and shockproof, suitable for long-distance ocean transportation. -
Can different products be mixed in one container?
Yes. We support mixed loading of scaffolding, steel walkway boards, cable trays and flat bars in 20GP and 40HQ containers to meet customers' one-stop procurement needs. -
Who is responsible for destination customs clearance?
Under conventional FOB/CFR/CIF terms, the buyer is responsible for destination customs clearance, import duties and local port charges. We can provide all customs declaration documents required for import.
Other Questions
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What if I have other unlisted questions?
